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Privacy Policy

Last Revised: January 20, 2025

This Privacy Policy for PlayBack (“we,” “us,” or “our”) explains how we collect, use, disclose, and protect the personal information you provide while using our services (“Services”). This includes visiting our website at https://playbackreview.com, engaging with us during sales, marketing, or events, and accessing other related services. Your privacy is important to us, and we are committed to transparency and security.

Information Collection and Use

When you register for an account, subscribe to our services, or interact with our Services in other ways (e.g., through inquiries or participation in activities), we collect information such as your name, email address, and other contact details. This information is used to provide requested services, support, updates, security alerts, and other important communications. Sensitive personal information, such as racial or ethnic origins, sexual orientation, or religious beliefs, is not collected or processed. All personal information you provide must be true, complete, and accurate, and it is your responsibility to notify us of any changes.

Ownership and Treatment of Data

Data related to review events, such as match points and referee calls, is treated as public information and remains our property. Comments you create on your reviews belong to you. However, comments or events created on others' reviews will persist even if your account is deleted.

We reserve the right to use anonymized stats information from PlayBack for research and development purposes. This may include generating general insights, improving understanding of the sport, and informing the development of future features.

Security

Protecting your information is our priority. We employ a combination of technical and organizational safeguards, including:

  • Encryption protocols to secure data during transmission and storage.
  • Access controls to ensure only authorized personnel can handle sensitive information.
  • Regular audits and monitoring to identify and address potential vulnerabilities.
  • We do not store any passwords. Authentication is handled securely through third-party services such as Google OAuth, Facebook OAuth, or Firebase email-only login.
  • We utilize third-party platforms like YouTube and other video hosting sites to avoid storing your videos directly. Videos are temporarily processed only when necessary for specific features, such as exporting automatic highlight reels or enabling AI-driven stats tracking in the future.
  • All data is stored under randomized keys, ensuring that we cannot easily locate your specific reviews or information without additional input from you. While we technically have access, locating specific details is highly challenging without the appropriate keys.

Sharing of Information

We do not share your information with third parties unless required by law, authorized by you, or necessary to provide our services. Your explicit consent is obtained before sharing your information for purposes beyond those outlined in this Privacy Policy. In certain cases, we may share information:

  • Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Business Partners: With partners offering products, services, or promotions related to our platform.

We ensure that all sharing is conducted securely and in compliance with applicable laws.

Retention of Information

Your information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. When we no longer have a legitimate business need to retain your personal information, we will either delete or anonymize it. If immediate deletion is not possible (e.g., because your information is stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

Deletion of Data

Upon your request to delete your account, your user profile and any reviews you created will be removed. Comments or events created on others' reviews will remain. Reviews created without an account may not be attributed to you and thus may not be deleted. Account deletion is irreversible.

In some cases, we may retain certain data to comply with legal obligations, prevent fraud, troubleshoot issues, assist with investigations, or enforce our legal terms. Such retained data will be securely stored and isolated from further processing until it can be deleted.

Your Rights

You have the right to access, correct, or delete your personal information at any time. Additionally, you may have the right to withdraw your consent to our processing of your information, depending on applicable laws. These rights may vary based on your geographic location (e.g., GDPR rights in the EU).

To exercise these rights, you can submit a formal data subject access request or contact us at the provided support email. We will consider and act upon any request in accordance with applicable data protection laws.

Changes to this Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via email or through a prominent notice on our website. The updated version will include a 'Revised' date at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Consent

By using PlayBack, you agree to the terms of this Privacy Policy, including the collection, use, and disclosure of your information as described herein.

Instructions for Deleting Data on PlayBack

To request data deletion, please visit this account deletion page.

Processing your request may take up to 7 business days. For additional inquiries, reach out to support@playbackreview.com.